Professional Certificate in Service Design
17 Apr 2024
- 22 May 2024
Apply By
04/12/2024
Apply To
NCAD
ECTS Points
5
Course Code
AD431PC
Duration
6 weeks
Fees
€600 or €395*
04/12/2024
NCAD
5
AD431PC
6 weeks
€600 or €395*
This six-week blended programme co-created with Design Skillnet introduces learners to the fundamental principles of service design.
Service designers craft solutions for intricate systemic and societal challenges, crafting experiences tailored to meet the diverse needs of multiple users and stakeholders.
Our Professional Certificate equips students with the core principles of Service Design, offering both theoretical insights and practical experience with service design methodologies and tools.
The programme actively facilitates mobility within the college and across Creative Futures Academy and provides articulation into a variety of postgraduate programmes and career pathways.
6 weeks, 50% online and 50% in person
The programme seeks to empower students from fields such as design, business, sociology, systems thinking, education, banking, technology and the public sector to shape the services of the future through design thinking and doing.
Service Design is a new and rapidly expanding discipline. This module aims to improve awareness of the issues that determine the usability of a designed service through the lenses of People, Data and Systems. Learners will analyse how Service Design has evolved, and establish where the current ‘state of the art’ lies in relation to their own area of interest within the discipline. They will be introduced to the fundamental principles and processes of the discipline, including Human Centred Design, enabling them to integrate Service Design practices in their own work outside the course. Industry speakers will address topics and challenges faced by service design practitioners in the real world, such as integrating Service Design within organisations, operating within constraints, and identifying cutting edge approaches and opportunities within Service Design.
NCAD Service Design graduates have gone on to secure positions within the public and private sectors in the fields of consultancy, healthcare, innovation, and information technology. Graduates are well placed to take up employment in the following roles: Service Design, UX, Experience Design, CX and Strategic Design.
This certification will be assessed through a group assignment and presentation.
Educational Standard
All applicants are expected to present an approved Bachelor degree at minimum level of 2nd class honours (2.2)
Applicants who do not meet the minimum academic entry requirements may be considered on the basis of prior work or learning experience (RPEL). Candidates may be required to pass a qualifying examination set by the relevant department before being accepted to a Masters degree programme. Attendance at selected undergraduate lecture courses at NCAD, together with related written work may be prescribed.
This Professional Certificate in Service Design will be delivered across 6 weeks(17th April – 22nd May), at a rate of 5 credits.
This course will require 6 x 3-hour weekly sessions, held on Wednesday mornings starting on April 17th until May 22nd.
The programme will be delivered in a blended format – this is to afford the student cohort the convenience of online learning, and the opportunity to also connect and collaborate together in-person.
Wednesday mornings (9.30-12.30) | April 17th – 22nd
Apr 17th – in person
Apr 24th – online
Mar 1st – in person
May 8th – online
May 15th – online
May 22nd – in person
*To be eligible for this co-funding you must be a current member of IDI, ICAD, IAPI or 100 Archive and be successful in your application to NCAD for a place on the programme. Not a member? Email info@idi-design to find out how to join. If you have graduated within the past 3 years you may be eligible for IDI graduate membership at the special graduate price of €30. Standard/Full (non-graduate) membership of IDI costs €197 per annum plus a one-off €50 application fee.
Please join us for an information session with Programme Lead, Jennifer Groarke, on Thursday, April 11th from 1pm to 2pm.
Programme Contact
Jennifer Groarke
Admissions Contact
CFA
Joanna Crawley
Design Skillnet Co-Funding/IDI Membership
01 636 4200
“…the exchange that we had as a class allowed me to reflect on the role of design within the world and also on the role I want to take in it”
“Service Design provides a space for incorporating many disciplines and skillsets into practical problem solving. The opportunity to study Service Design at NCAD was like finding the missing jigsaw puzzle piece”
“My work and research is all about uncovering actionable insights, whilst inspiring and helping clients or partners, to do better through design and strategy. In practice, much of my work centres on creating new ways to look at problems and to find innovative solutions.”
Sarah Heffernan‘s Alumni Story
“I take everything I’ve learned and experienced across the variety of roles I’ve had into my work day-to-day and I believe I’m better designer for having this design squiggle of a career path”
A CFA scholarship encourages the participation of learners from sections of society that are significantly under-represented in higher education by offering one free place on all of our CFA short courses.
